1. AUTHORISATION
Quantum Mortgages Limited is authorised and regulated by the Financial Conduct Authority (FRN 1007949) for Residential and Consumer Buy to Let mortgages.
For (unregulated) Buy to Let Mortgages and (unregulated) Bridging Lending Quantum Mortgages Limited is not authorised or regulated by the Financial Conduct Authority or the Prudential Regulation Authority. Quantum Mortgages Limited is registered in England and Wales (Companies No. 13628831).
Registered address: Challenge House, Sherwood Drive, Bletchley, Milton Keynes, MK3 6DP. Information Commissioners Office no. ZB279980.
2. OUR SERVICES
This statement of engagement tells you about our services. It explains the products we are able to recommend, our status and how we are paid. This Terms of Engagement statement will be effective from the date of submission.
We only offer Unregulated Buy to Let and Unregulated Bridging Lending only from Quantum Mortgages’ own range of products. For the avoidance of doubt these products are not regulated by the Financial Conduct Authority.
We will always act in your best interests and when you have selected your preferred product we will provide you with information about the loan. This agreement is not a guarantee that funding will be sourced.
Our firm will be acting as your Lender, offering credit directly to you under the agreed terms of this Terms of Engagement. Please note, we do not act as a Credit Broker in this process.
3. SCOPE OF SERVICE
You will not receive advice or a recommendation from us. You will need to make your own choice about the particular product that will be suitable for you and how to proceed.
4. OUR CHARGES
We do not charge a fee for arranging or processing your application. However, certain fees may apply to the mortgage products you choose. These fees will be transparently outlined in the Illustration provided to you prior to entering into the contract.
5. CUSTOMER PRIVACY NOTICE
Information provided by you may be held, processed, disclosed and used by us, and any associated companies that we use in the provision of your loan. We will hold the personal information provided by you securely and in confidence in our computerised records. By submitting your personal information to us you agree that: any information we hold about you can be held on computer and/or paper files; any information which you give us may be disclosed to selected third parties or group companies for the purpose of administration as permitted by law. Please note that we will not arrange to involve a third party, unless the security and confidentiality of your personal information is assured.
Please read our Privacy Notice at the following address: https://quantummortgages.co.uk/privacy/
6. WHAT TO DO IF YOU HAVE A COMPLAINT
If you wish to register a complaint, please contact us:
In writing: to Complaints, Quantum Mortgages Ltd, Challenge House, Sherwood Drive, Bletchley MK3 6DP.
By email: complaints@quantummortgaes.co.uk
By telephone: 01908 909650.
A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is located at https://quantummortgages.co.uk/complaints/
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4 567.
Please note that the products that we offer are unregulated. The Financial Ombudsman may therefore decide that yours is not a complaint that they can consider further under their service.
7. LAW
English law will be the basis of this contract and the language in which this contract will be interpreted, and in which all communications will be conducted, will be English.
8. YOUR CONSENT/ACKNOWLEDGEMENT
You acknowledge that you have read this document and understand its content.
By proceeding to apply for a product with us you acknowledge and consent that:
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We may receive commission from the Lender for the arrangement of this agreement, and you have no objections to us receiving this amount.
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We intend to rely on this document for the services we provide to you therefore for your own benefit and protection you should read these terms carefully before proceeding.